Contact
Your Sri Lankan escape begins with a single message. Connect with our dedicated travel specialists for personalised guidance, seamless planning, and a journey crafted with luxury, care, and absolute attention to detail.
We’re here to bring your dream holiday to life, effortlessly and beautifully.
Frequently Asked Questions
Getting Started
Why should we trust your company to arrange our holiday?
We offer genuine local knowledge of Sri Lanka, personalized service, and transparent value. Every itinerary is crafted with care to make your holiday smooth, safe, and memorable.
What’s the best way to contact you about your holiday?
You can reach us through our website, email, or a quick phone call, whichever is easiest for you. Contact us
How should I prepare before contacting you?
Use our “Shape Your Journey” form to share your preferred travel dates, interests, budget, pace, and any special preferences. This helps us tailor the perfect itinerary for you.
Plan Your Trip
I don’t want a full tailor‑made holiday. Can you accommodate partial bookings?
Yes, we do. You can book only the parts you need. Just use our “Shape Your Journey” form to share your plans, and we’ll organize the rest.
Can I modify your suggested itineraries?
Absolutely. Every itinerary can be customized to suit your interests, pace, and budget. Shape Your Journey
How far in advance should I book my trip?
Booking 3–6 months ahead is ideal, but we’re flexible, reach out anytime, and we will make it work
Is Sri Lanka good for families?
Yes. Sri Lanka offers child-friendly hotels, safe transport, and activities the whole family will enjoy.
Is Sri Lanka good for honeymooners?
Definitely. Romantic hotels, scenic train rides, private tours, and peaceful beaches make it perfect for couples.
Is Sri Lanka good for groups?
Yes. It’s ideal for small groups and multigenerational travel, with plenty of activities for all ages.
What are your most popular destinations?
Sigiriya, Kandy, Ella, Yala, and the south coast remain traveller favourites.
What sets you apart?
Personalized service, transparent pricing, and true local expertise from a passionate Sri Lankan-Australian team.
Chauffer Guides
Why use a chauffeur‑guide?
They provide insights, safety and comfort beyond regular drivers.
Booking and Payments
How will my money be protected?
We work with trusted global partners and follow best practices.
How can I pay for my holiday?
Secure card payments and bank transfers are accepted.
When is my holiday confirmed?
After you receive your confirmation email.
What protection do I have if I need to cancel?
Please refer to our Terms & Conditions.
Travel Documents
Do I need a visa for Sri Lanka?
Yes, Australians simply need to apply online for an ETA/eVisa, which is quick, easy, and usually approved within a short time. You can complete the application confidently using the official portal. More info: https://eta.gov.lk
What passport requirements apply?
Minimum six months’ validity from the departure date.
Travel Insurance
Do I need travel insurance?
Yes, comprehensive insurance is highly recommended.
What should it cover?
Medical, cancellation, luggage and emergency support.
Health
How do I protect myself from mosquito‑borne diseases?
Use repellent, wear covered clothing and follow medical advice.
Is tap water safe?
Use bottled or filtered water.
Accommodation
Why haven’t I received hotel vouchers?
The confirmation document covers all arrangements.
In‑Country Services
Will I be met at the airport?
Yes, a representative will greet you.
Can I change my itinerary while travelling?
Yes, subject to availability and cost.
Practical Information
What about money and currency?
Use Sri Lankan Rupees. ATMs are available in cities.
How safe is Sri Lanka?
Generally safe, exercise normal caution.
Safety
Do you offer car seats for children?
Yes, available on request.
How do I stay safe while travelling?
Keep valuables secure and follow local guidance.
Wellbeing
How do I manage stress while travelling?
Allow downtime, stay hydrated, and rest well.
Choose your adventure
Speak to one of our team to get started. After all, your travel journal won’t write itself.