Booking and payment policy
1. Your booking contract
When you make a booking with Cinnamate Travels, you enter into a contract based on these conditions. By paying a deposit or full payment, you confirm acceptance of these terms for all travellers.
2. How to confirm your booking
After approving your itinerary, we will issue a booking invoice. Your booking is confirmed when we receive your deposit or full payment.
3. Payment options
We accept bank transfer, credit/debit card via secure link, and other advised methods. All transfer fees must be covered by the client.
4. Deposit and final payment
Deposit: usually 30% of the package price (may vary depending on supplier rules).
Final payment: due 14 days before travel. Full payment is required for bookings made within 14 days.
5. Prices and currency
Prices are in AUD unless noted. Government taxes, fees, or supplier costs may change and may be passed on.
6. Changes requested by you
Changes after confirmation may incur supplier fees and an administration fee. We will notify you of all costs before proceeding.
7. Changes made by us
If unavoidable changes occur, we will offer alternatives or refund recoverable costs. We are not liable for flights or services not booked through us.
8. Cancellations by you
Cancellations must be made in writing. Deposits are non-refundable. Within 14 days of travel, up to 100% cancellation fees apply.
9. Travel advisory cancellations
If official travel warnings arise, we will negotiate the best possible option: date changes, credit, or refunds of recoverable costs.
10. Behaviour and conduct
Unsafe, illegal, or disruptive behaviour may result in service refusal without refund.
11. Special requirements
Please notify us of medical, mobility, dietary, or allergy needs before booking. We will pass these to suppliers but cannot guarantee fulfilment.
12. Force majeure
Events outside our control (natural disasters, epidemics, unrest) may affect your trip. Refunds apply only to recoverable costs; no further compensation is payable.
13. Liability
We act as a coordinator between you and third-party suppliers and are not responsible for their acts or omissions or for circumstances beyond our control.
14. Travel documents, visas and insurance
You are responsible for passports, visas, health requirements and airline rules. Comprehensive travel insurance is strongly advised.
15. Complaints and support
Raise issues immediately with the supplier and contact our 24/7 support if unresolved. Formal complaints must be made within 14 days of return.
16. Privacy
Your data is used only for booking purposes and shared only with suppliers involved in your trip.
17. Governing law
These conditions are governed by Australian law. Disputes fall under the jurisdiction of the chosen state or territory.
Choose your adventure
Speak to one of our team to get started. After all, your travel journal won’t write itself.